Choices
I have used a real live travel agent exactly once. It was many years ago, as we prepared to take our second trip to Disney. I had planned the first trip myself, and appreciated the amount of work that went into it. The process involved a lot of time spent on the telephone, an activity that ranks pretty low on my list of favored pastimes. Hoping to save time and agony, I went to the local travel agency.
The experience cannot be reflective of the industry as a whole, or it would have ceased to exist long ago. Everything, and…

